Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") constitute a binding agreement between Tin Packaging ("we," "us," or "our") and the business entity or professional placing an order ("you," "Customer," or "Buyer"). By submitting a quote request, approving a sales order, or making payment, you confirm that you have authority to bind your organization and agree to these Terms.

Our services are intended for business-to-business (B2B) transactions. These Terms supplement any written sales agreement, purchase order, or proforma invoice issued for your project. In the event of conflict, the signed sales order or proforma invoice prevails for that specific order.

2. Products and Services

Tin Packaging manufactures and supplies custom metal tin boxes, printed tins, shaped tins, and related packaging accessories. Product specifications—including dimensions, gauge, finish, embossing, window panels, inserts, and closure type—are defined in your approved quotation, technical drawing, or sales confirmation.

Images and samples on our website are representative. Final production may vary slightly within industry tolerances for custom metal packaging. We will provide pre-production samples or digital proofs when agreed in your quote.

3. Quotes and Minimum Order Quantities (MOQ)

All prices are provided on quotation and are valid for the period stated on the quote (typically 15–30 days unless otherwise noted). Quotes are based on the specifications, quantities, and delivery terms you provide at the time of request.

Minimum order quantities vary by tin shape, size, printing method, and tooling requirements. Standard MOQs often range from 3,000 to 10,000 units per SKU; new mold or custom-shape projects may require higher MOQs. Your sales representative will confirm the applicable MOQ before order placement.

Quotes do not reserve production capacity until a deposit is received and artwork is approved. We reserve the right to revise pricing if specifications, quantities, material costs, or freight rates change materially before order confirmation.

4. Order Placement and Confirmation

An order is considered placed when you:

• Sign or electronically approve our sales order, proforma invoice, or order confirmation; and
• Submit the required deposit as specified in your payment terms.

Verbal approvals must be followed by written confirmation. We are not obligated to begin production until artwork approval and deposit requirements are satisfied. Changes requested after order confirmation may incur additional charges and extend lead times.

5. Artwork, Dielines, and Approval

You are responsible for supplying print-ready artwork or approving artwork prepared by our design team. Artwork must meet our technical guidelines for offset printing, CMYK/Pantone colors, bleed, safe zones, barcodes, and regulatory labeling where applicable.

We will provide digital proofs, pre-production samples, or both as agreed. Production will not commence until you provide written approval (email acceptance is sufficient). Once approved, you accept responsibility for errors in approved files, including spelling, color interpretation, dimensions, and regulatory compliance.

Revisions requested after approval that require re-plating, new cylinders, or production stoppage will be billed at cost plus applicable setup fees.

6. Pricing, Payment, and Invoicing

Unless otherwise agreed in writing, standard payment terms are:

• Deposit: 30%–50% of the order value due upon order confirmation to initiate tooling and production scheduling.
• Balance: Remaining balance due before shipment, or per agreed net terms for approved credit accounts.

Accepted payment methods include bank wire transfer, ACH, and authorized online payment links. All prices are quoted in USD unless stated otherwise. You are responsible for bank fees, currency conversion costs, and applicable taxes, duties, or import charges in your country.

Late payments may result in production holds, delayed shipment, suspension of credit terms, and interest charges as permitted by law. Title and risk of loss transfer according to the agreed Incoterm stated on your invoice (see our Shipping Policy).

7. Production Lead Times

Estimated lead times begin after deposit receipt, final artwork approval, and any required sample sign-off. Standard custom tin orders typically require 25–45 business days for production, plus transit time. New mold development, peak season demand, or complex finishing may extend timelines.

Lead times are estimates, not guarantees. We will communicate delays promptly and work to minimize disruption. Expedited production may be available for an additional fee when capacity permits.

8. Samples

Pre-production samples, stock samples, or blank tins may be provided for evaluation. Sample fees, tooling charges, and shipping costs are quoted separately. Approved pre-production samples set the standard for mass production within reasonable manufacturing tolerances.

Stock samples are for reference only and may not reflect your final custom specifications.

9. Quality Standards and Inspection

We manufacture to agreed specifications and industry standards for food-grade and general-purpose tin packaging. Third-party inspection (SGS, Bureau Veritas, or equivalent) may be arranged at your expense with advance notice.

You must inspect goods upon receipt and report qualifying defects within the timeframe stated in our Return Policy. Failure to report issues within the claim window may limit remedies available.

10. Cancellations and Order Changes

Because custom tin production involves tooling, material procurement, and scheduled factory capacity, cancellations are subject to the following:

• Cancellations before production begins: deposit may be partially refundable minus artwork, sampling, and administrative costs already incurred.
• Cancellations after production has started: you remain liable for completed work, materials purchased, and cancellation fees up to the full order value.
• Quantity reductions after confirmation may not reduce unit price and may incur fees.

11. Intellectual Property

You represent that artwork, logos, trademarks, and designs you supply do not infringe third-party rights. You agree to indemnify Tin Packaging against claims arising from your supplied materials or instructions.

We retain rights to our proprietary mold designs, website content, and process know-how. Custom molds developed for your project may remain our property unless otherwise agreed in writing. We will not reproduce your approved branding for other clients without authorization.

12. Food-Grade and Regulatory Compliance

Where tins are intended for direct or indirect food contact, you must specify applicable regulations (FDA, EU, UK, etc.). We will use food-safe coatings and materials as quoted. You remain responsible for final product compliance, including labeling, nutritional claims, and contents packed inside the tin.

13. Limitation of Liability

To the fullest extent permitted by law, Tin Packaging's total liability for any claim arising from an order shall not exceed the amount paid by you for that specific order. We are not liable for indirect, incidental, consequential, or special damages including lost profits, production downtime, or recall costs.

We do not warrant uninterrupted website access or error-free quotations. Our obligation is to deliver goods conforming to approved specifications within agreed commercial tolerances.

14. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, labor disputes, utility failures, material shortages, or transportation disruptions. Affected timelines will be extended accordingly.

15. Confidentiality

Both parties agree to keep non-public business, pricing, and technical information confidential, except as needed to fulfill the order or as required by law. This obligation survives completion or termination of the business relationship.

16. Governing Law and Disputes

These Terms are governed by the laws applicable at our principal place of business, without regard to conflict-of-law principles. Parties agree to attempt good-faith negotiation before pursuing formal dispute resolution. Nothing in these Terms limits either party's right to seek injunctive relief for intellectual property violations.

17. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the current version. Changes apply to new orders placed after publication. Existing confirmed orders remain subject to the Terms in effect at confirmation.